1. Acceptance of Terms

By accessing, registering for, or using freight brokerage services provided by Stryke Logistics Inc. (“Stryke”), you (“Client”, “Carrier”, or “User”) acknowledge and agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations governing freight brokerage in Canada and the United States. You further represent that you are authorized to enter into binding agreements on behalf of your organization and that you will comply with all obligations herein.

2. Services

Stryke acts as a licensed freight broker, arranging transportation of goods by connecting shippers and qualified carriers across Canada and the USA. Our brokerage services cover full truckload (FTL), less-than-truckload (LTL), intermodal, expedited freight, and specialized shipments, including cross-border loads. Stryke does not operate as a motor carrier and does not take possession of cargo. All shipments are subject to availability, applicable provincial, federal, and state laws, and these terms. We reserve the right to refuse or discontinue services at our discretion.

3. Payment Terms

Payment for brokerage services must be made according to the rates, schedules, and terms agreed upon in the load confirmation or brokerage agreement. Standard collection terms are net thirty (30) days from invoice date unless otherwise specified. Late payments may incur interest charges at the rate of 2% per month (24% per annum), plus reasonable collection costs. Brokerage commissions are included in quoted rates. Stryke reserves the right to suspend services or refuse future loads for accounts in arrears.

4. Cargo Liability

Stryke’s role is strictly as a broker; liability for loss, damage, or delay of cargo rests with the contracted carrier. Carrier liability is governed by applicable laws (including the Carmack Amendment in the USA and provincial regulations in Canada) and the carrier’s bill of lading. Unless otherwise agreed in writing, cargo liability is limited to CAD $2.00 per pound or USD $2.00 per pound, or the carrier’s insurance policy limits, whichever is less. Exclusions apply to certain commodities, including but not limited to hazardous materials, perishables, and high-value goods. Shippers are responsible for declaring value and arranging supplementary insurance as needed. All claims must be submitted in writing within nine (9) months of delivery or expected delivery date, supported by relevant documentation.

5. Special Commodities

Stryke facilitates handling of special commodities, including hazardous materials, temperature-controlled shipments, oversized loads, and high-value cargo. Acceptance of such shipments is subject to regulatory compliance, carrier qualification, and proper documentation (e.g., MSDS for dangerous goods, permits for oversized loads, proof of insurance for valuables). Shippers must provide advance notice, accurate commodity details, and comply with all applicable laws, including Transport Canada and US DOT regulations. Stryke reserves the right to refuse or impose additional requirements for special commodities.

6. Limitation of Liability

To the maximum extent permitted by law, Stryke, its employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, or reputational harm, arising from the use or inability to use our services. Stryke is not responsible for carrier actions, delays, or force majeure events (such as strikes, weather, or government restrictions). Carrier selection is based on industry standards and due diligence, but ultimate responsibility for cargo rests with the carrier.

7. Indemnification

You agree to indemnify, defend, and hold harmless Stryke Logistics Inc., its employees, officers, and affiliates from any claims, demands, losses, or damages (including legal fees) arising out of your breach of these terms, violation of applicable law, or third-party claims related to your shipments, instructions, or use of the brokerage services. This includes responsibility for accurate shipment information, legal compliance, and payment of all charges.

8. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the laws of Canada applicable therein, as well as relevant U.S. federal and state regulations for cross-border shipments. Any matters relating to regulatory compliance, licensing, or disputes will be interpreted in accordance with the jurisdiction where the services were rendered or the shipment originated/destined.

9. Dispute Resolution

Any disputes arising from these terms or the provision of brokerage services shall be resolved first through good faith negotiation between the parties. If unresolved within thirty (30) days, the dispute may be submitted to binding arbitration in Ontario, Canada, or in the jurisdiction agreed by the parties. Legal proceedings, if necessary, will be conducted in the courts of Ontario or the relevant U.S. state. Parties agree to adhere to timelines and procedures outlined by applicable arbitration bodies.

10. Amendments

Stryke reserves the right to modify or update these Terms and Conditions at any time. Notice of material changes will be provided via email, website posting, or other reasonable means. Continued use of brokerage services after notification constitutes acceptance of the revised terms. Users are responsible for reviewing updates regularly.

11. Contact

For inquiries, concerns, or escalation regarding brokerage services, please contact Stryke via our Contact Us page, email, or dedicated support line. Emergency issues and claims may be escalated through the channels listed on our website. Stryke strives to respond to all communications within two (2) business days.